Apple Stores are deploying a new scanning device that inspects returned iPhones inside sealed packaging, verifying internal components to prevent return scams.
The hardware builds on existing Presto update technology, streamlining retail inventory checks without requiring manual box openings.
Until now, employees at the company's stores had to open each return box to inspect it. This process resulted in the boxes losing their seal and not being able to be resold immediately, but instead having to be sent back to warehouses for processing. In addition, employees had no way of confirming whether all the internal components of the device were intact.
How the new control works
The new device solves these problems by being able to scan the iPhone through the closed box and run a diagnostic test, confirming that the original device and all accessories are inside the box, which remains sealed and can be resold.
The technology is based on the machines Apple uses to push software updates to sealed devices. The new machines began shipping to stores earlier this month and are gradually being put into operation, Bloomberg's Mark German reported.
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