Early user reports highlight durability concerns with Apple's new $2,000 foldable phone as cracks emerge shortly after release, prompting returns, warranty claims, and supply chain questions.
The new phone is Apple's first foldable phone, costs $2.000 and was released on Friday. Many users on social media and Reddit are sharing similar experiences, with one owner claiming the crack appeared just six hours after purchase.
How Apple reacts and what users do
So far, Apple has not made any official comment, provided a technical explanation, or stated how widespread the problem is.
Many customers were able to get a new device by returning to the Apple store where they purchased it. However, those who got the phone on contracts from other carriers are having a harder time finding a replacement immediately due to a lack of stock.
Warranty, returns and repair costs
Problems with the folding mechanism from normal use are covered by Apple's one-year warranty, barring accidents or normal wear and tear. Buyers also have the right to return the device within two weeks for a full refund.
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After the warranty expires, the repair cost for the Duo can be up to $1.500. Users can extend coverage through the AppleCare One plan for up to three devices starting at $19,99 per month, though that doesn't include accidental damage charges.
Those looking to buy the phone may have to wait until 2027 due to high demand and delays in production and distribution.
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