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#communication

Tips for talking effectively with your children at every age.

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I built a tool so I'd stop re-recording my demos

I built a tool so I'd stop re-recording my demos

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3 min read
How to respond to an angry customer: example replies and an apology email you can copy

How to respond to an angry customer: example replies and an apology email you can copy

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9 min read
AI-Generated Slack Responses Lack Depth: Infrastructure Lead Seeks Balance Between Efficiency and Contextual Accuracy

AI-Generated Slack Responses Lack Depth: Infrastructure Lead Seeks Balance Between Efficiency and Contextual Accuracy

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10 min read
You Have Been Asked to Write the Release Notes

You Have Been Asked to Write the Release Notes

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2 min read
Sales Scripts That Don't Sound Scripted: A Framework for Discovery Calls

Sales Scripts That Don't Sound Scripted: A Framework for Discovery Calls

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4 min read
You Are Chairing a Meeting Where Half the People Are Remote

You Are Chairing a Meeting Where Half the People Are Remote

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2 min read
Academic Conference Setup Lacks Clarity on Purpose, Audience, and Legal/Ethical Considerations

Academic Conference Setup Lacks Clarity on Purpose, Audience, and Legal/Ethical Considerations

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9 min read
Which Channel for an AI Customer Service Bot? A Field Guide

Which Channel for an AI Customer Service Bot? A Field Guide

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6 min read
You Want Your Manager to Pay for a Tool

You Want Your Manager to Pay for a Tool

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2 min read
How to Reply When You Can't Tell If Someone Is Upset in a Text

How to Reply When You Can't Tell If Someone Is Upset in a Text

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2 min read
You Have to Tell Other Teams Their Favourite Internal API Is Going Away

You Have to Tell Other Teams Their Favourite Internal API Is Going Away

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2 min read
You Have to Message Someone Who Is on Holiday

You Have to Message Someone Who Is on Holiday

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2 min read
You Are Writing the Updates While the Outage Is Still Going

You Are Writing the Updates While the Outage Is Still Going

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2 min read
CĂłmo comunicar el estado de una reparaciĂłn al cliente: mensajes, tiempos y expectativas

CĂłmo comunicar el estado de una reparaciĂłn al cliente: mensajes, tiempos y expectativas

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5 min read
Improving Efficiency by Enhancing Communication Between Critical System Components

Improving Efficiency by Enhancing Communication Between Critical System Components

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13 min read
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