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From Spreadsheet FAQ to Rule Tables: A Migration Path That Doesn't Break Replies
dingdangcs profile

From Spreadsheet FAQ to Rule Tables: A Migration Path That Doesn't Break Replies

#customersupport #customerservice #automation #ecommerce
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3 min read
Handling Dialects and Regional Phrases in Chinese E-Commerce Support
dingdangcs profile

Handling Dialects and Regional Phrases in Chinese E-Commerce Support

#customersupport #customerservice #automation #ecommerce
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3 min read
Chattbot som inte gissar: grundad AI i kundservice
rickardcollander profile

Chattbot som inte gissar: grundad AI i kundservice

#ai #chatbot #customerservice #swedish
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10 min read
How to respond to an angry customer: example replies and an apology email you can copy
draftfirst profile

How to respond to an angry customer: example replies and an apology email you can copy

#customerservice #support #communication #writing
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9 min read
A Voice Agent That Sounds Natural Can Still Fail: A Turn-Taking Acceptance Harness
isabelle_dubuis_d858453d7 profile

A Voice Agent That Sounds Natural Can Still Fail: A Turn-Taking Acceptance Harness

#ai #voiceai #testing #customerservice
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19 min read
Customer portal: what it should contain and when it pays off
rickardcollander profile

Customer portal: what it should contain and when it pays off

#customerservice #saas #ux
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3 min read
Review Queues Beat Confidence Scores: Auditing Auto-Reply Output Weekly
dingdangcs profile

Review Queues Beat Confidence Scores: Auditing Auto-Reply Output Weekly

#customerservice #automation #ai #saas
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3 min read
AI Chatbot Resolution Rate: The Metric That Lies to Owners
chenwengui23 profile

AI Chatbot Resolution Rate: The Metric That Lies to Owners

#ai #metrics #analytics #customerservice
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5 min read
Keyword Triggers That Don't Misfire: Match Rules for WeChat Auto-Reply Tables
dingdangcs profile

Keyword Triggers That Don't Misfire: Match Rules for WeChat Auto-Reply Tables

#ecommerce #automation #customersupport #customerservice
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3 min read
Group Chats Are Not DMs: Routing Rules for WeChat Customer Service Auto-Reply
dingdangcs profile

Group Chats Are Not DMs: Routing Rules for WeChat Customer Service Auto-Reply

#customersupport #customerservice #automation #ecommerce
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3 min read
AI Chatbot Order Status: Cutting WISMO for Small Shops
chenwengui23 profile

AI Chatbot Order Status: Cutting WISMO for Small Shops

#ecommerce #ai #customerservice #shopify
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6 min read
Routing Before Replying: The Design Step Most Group-Chat Support Setups Skip
dingdangcs profile

Routing Before Replying: The Design Step Most Group-Chat Support Setups Skip

#ecommerce #automation #customersupport #customerservice
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3 min read
How to Write a Help Article That Actually Resolves the Ticket
rickardcollander profile

How to Write a Help Article That Actually Resolves the Ticket

#documentation #writing #ux #customerservice
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8 min read
Chat in customer service: live chat, chatbot or both?
rickardcollander profile

Chat in customer service: live chat, chatbot or both?

#customerservice #saas #chatgpt #webdev
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6 min read
Knowledge base for customer service: why an FAQ falls short
rickardcollander profile

Knowledge base for customer service: why an FAQ falls short

#customerservice #knowledgebase #ai #support
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10 min read
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