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Our Phones Could Not Recognise Customers Whose Numbers Had Spaces in Them
Serguey Shinder
Serguey Shinder
Serguey Shinder
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Oct 19
Our Phones Could Not Recognise Customers Whose Numbers Had Spaces in Them
#
sergueyshinder
#
data
#
telephony
#
crm
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2 min read
Translating a Phone Call Live: The Hard Parts We Had to Think About
idan edri
idan edri
idan edri
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Oct 14
Translating a Phone Call Live: The Hard Parts We Had to Think About
#
ai
#
translation
#
telephony
#
product
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1
 comment
4 min read
Depot Callers Waited Eleven Minutes While a Third of Our Agents Had Nothing to Do
Serguey Shinder
Serguey Shinder
Serguey Shinder
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Oct 13
Depot Callers Waited Eleven Minutes While a Third of Our Agents Had Nothing to Do
#
sergueyshinder
#
itoperations
#
servicedesk
#
telephony
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2 min read
One dropdown cost 390ms on the same phone call
Shahin Huseyngulu
Shahin Huseyngulu
Shahin Huseyngulu
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Oct 8
One dropdown cost 390ms on the same phone call
#
voiceai
#
webdev
#
telephony
#
performance
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5 min read
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